Type and Duration
PhD-Thesis, September 2013 until December 2016 (finished)Coordinator
Hilti Chair of Business Process ManagementMain Research
Business Process ManagementField of Research
Process ManagementDescription
The management of business processes is a challenging task for every process manager as every process has its own characteristics and specific requirements. One-size-fits-all approaches are only of limited value. However, research in the field of business process management (BPM) often underestimates the nature of the process when creating maturity models, proposing success factors or management practices. The PhD thesis aims at addressing this gap by developing a framework for differentiating between different types of processes. Through a literature review, qualitative interviews as well as quantitative studies, the different characteristics of processes shall be derived as well as corresponding management practices. This should contribute to a more comprehensive view of processes in BPM research on the one hand and to a more efficient and effective management of business processes on the other hand.Reference to Liechtenstein
Business Process Management is of high relevance to companies in Liechtenstein. Against this background, the project is organized in cooperation with regional companies. The results will be made available to the Liechtenstein industry.Keywords
Business Process Management, Business processes, Process management
