Type and Duration
ERASMUS, November 2021 until October 2023 (finished)Coordinator
Institute of Information SystemsMain Research
Business Process ManagementDescription
Digital technologies affect all areas of work. These technologies, whether supporting, substituting, or enhanc-ing human efforts, demand specific skills and competencies from users. Process mining, as a rapidly expand-ing technology focused on streamlining and enhancing business processes, presents significant opportunities. Recent developments, such as the acquisition of process mining vendor Signavio by SAP for 1 billion Euros and findings from the Global Process Mining Survey by Deloitte (2021), underscore its growing importance. With 63% of survey participants already implementing process mining and 85% of non-adopters planning pilot projects, it is evident that adoption is on the rise. However, despite its potential benefits, there is a lack of understanding on how to effectively adopt, utilize, and manage this technology. Reports indicate instances of misuse or complete discontinuation of use. Therefore, our interest in this project lied in contributing to the support of practitioners and future students in comprehending, assessing, and navigating the implications of process mining. By implementing the project, our aim was to develop process mining capabilities specifically geared towards facilitating its adoption, utilization, and management. Our primary objective was to empower both practitioners and higher education students to embrace the potential of this technology. A pivotal aspect of our endeavor involved conducting a large qualitative study to assess and analyze the needs and ex-pectations of practitioners. Recognizing the relevance of process mining across various organizational set-tings, our intention was to ensure that our findings remained broadly applicable and readily accessible to all.
