Reference
vom Brocke, J., Schmiedel, T., Simons, A., Schmid, A., Petry, M., & Baeck, C. (2016). From Local IT Needs to Global Process Transformation: Hilti's Customer Service Program. Business Process Management Journal, 22(3), 594-613. (ABDC_2022: B; ABS_2021: 2; VHB_3: C)
Publication type
Article in Scientific Journal
Persons
- Prof. Dr. Jan vom Brocke
- Dr. Alexander Simons
- Prof. Dr. Theresa Schmiedel
- Dr. rer. oec. Alexander Michael Schmid, Master of Arts UZH
Organizational Units
- Institute of Information Systems
- Hilti Chair of Business Process Management