The effect of stress on customer perception of the frontline employee: an experimental study

Reference

Papen, M.-C., Niemand, T., Siemens, F. U., & Kraus, S. (2019). The effect of stress on customer perception of the frontline employee: an experimental study. Review of Managerial Science, 13(4), 725-747. (ABS_2021: 2; VHB_3: B)

Publication type

Article in Scientific Journal

Persons

• Prof. Dr. Florian Siems

Organizational Units

• Institute for Entrepreneurship

Original Source URL

DOI