Reference
vom Brocke, J., Weber, M., Baumgartner, C., Roettcher, A., & Segerlund Stefan. (2022). Where to Allocate Business Process Management (BPM) in an Organization? Developing the BPM Governance Matrix at Endress Hauser. Presented at the Industry Forum at the 20th International Business Process Management Conference (BPM 2022), Münster, Germany.
Publication type
Presentation at Scholarly Conference
Abstract
This paper reports on a large-scale BPM initiative at Endress+Hauser (E+H), a globally operating leader for measurement and automation technology in process and laboratory applications. E+H have the opportunity of designing a BPM governance structure to integrate BPM into the existing organizational structure. Teaming up with E+H, we develop a tool – the BPM Governance Matrix – that enables organizations to (a) integrate BPM as part of broader management initiatives and (b) institutionalize it across various relevant organi-zational units. Based on the organization’s strategy, structure, and processes and referring to the adapted RACI method (responsible, accountable, consult, inform), the BPM Governance Matrix supports organizations according to their specific strategic priorities and individual organizational structures. We apply the BPM Governance Matrix at E+H and demonstrate its usefulness.
Persons
Organizational Units
- Institute of Information Systems
- Hilti Chair of Business Process Management