Reference
vom Brocke, J., Weber, M., & Grisold, T. (2021). Class Notes: The BPM Context Matrix - A Framework for Context-Aware Business Process Management (BPM). BPTrends: BPM analysis, opinion and insight.
Publication type
Article in Scientific Journal
Abstract
Given the diversity of business processes, isn't it strange that BPM approaches aim at a unified management approach? We report on research challenging this common assumption: We present an approach to account for contextual differences of processes in BPM. Specifically, we report on research that has developed a matrix to classify business processes according to their contextual management requirements. This matrix results from both in-depth research, specifically with SAP, and a real-world project with Hilti, a globally operating company. Following a design science research approach, we identify two key contextual dimensions to distinguish processes: variability and frequency. As these two dimensions are present to different degrees (high versus low), we present four context clusters in which business processes can be organized: reliability, performance, agility, and innovation. The BPM Context Matrix provides several implications for BPM. It facilitates BPM approaches, which are sensitive towards contextual requirements and, thus, more likely to be adopted successfully. Specifically, the BPM Context Matrix can also be used to plan and scope the implementation of various digital technologies to advance BPM in organizations.
Persons
Organizational Units
- Institute of Information Systems
- Hilti Chair of Business Process Management