Reference
Grisold, T., & Mendling, J. (2018). Role Transition During Unlearning and Learning in Organizational Routines: An Interventional Perspective. Paper presented at the International Forum on Knowledge Asset Dynamics. In Proceedings of the International Forum of Knowledge Asset Dynamics (IFKAD 2018), Delft, Netherlands.
Publication type
Paper in Conference Proceedings
Abstract
Purpose: Unlearning of old and learning of new behaviour leads to cognitive dissonance when there are inconsistencies between the new behaviour and actors’ established underlying attitudes and assumptions. Cognitive dissonance can lead to resistance to change and actors hold on to old behaviour. Design/methodology/approach: In this conceptual paper, we fold research on unlearning with literature on role theory. We propose that unlearning of old and learning of new knowledge in the context of routines can be enabled when actors engage in role transition. Originality/value: This paper suggests that role transition can be applied as an intervention during unlearning and learning. Practical implications: Role transition can enable unlearning and learning processes in organizations. We develop propositions and suggest practical implications. routines, micro-foundations
Persons
Organizational Units
- Institute of Information Systems
- Hilti Chair of Business Process Management