Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data

Reference

Müller, O., Junglas, I., Debortoli, S., & vom Brocke, J. (2016). Using Text Analytics to Derive Customer Service Management Benefits from Unstructured Data. Management Information Systems Quarterly Executive (MISQE), 15(4), 243-258. (ABDC_2022: A; ABS_2021: 2; VHB_3: B)

Publication type

Article in Scientific Journal

Persons

• Prof. Dr. Jan vom Brocke
• Prof. Dr. Oliver Müller
• Prof. Dr. Iris Junglas
• Dr. Stefan Debortoli

Organizational Units

• Institute of Information Systems
• Hilti Chair of Business Process Management

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