A Business Process Perspective on Enterprise Content Management: Towards a Framework for Organisational Change

Reference

vom Brocke, J., Simons, A., & Cleven, A. (2008). A Business Process Perspective on Enterprise Content Management: Towards a Framework for Organisational Change. Paper presented at the 16th European Conference on Information Systems (ECIS 2008), Galway, Ireland. (VHB_3: B)

Publication type

Paper in Conference Proceedings

Abstract

The huge amount of content in today's work life brings up new challenges for Business Process Management (BPM). The right content has to be provided at the right time, of the right quality, and at preferably low cost. So far, a remarkable number of software products have been developed for the management of enterprise content. However, there is still a significant lack of knowledge on how to efficiently make use of these systems in a specific organisational context. With this paper, we present a framework, taking a business process perspective on Enterprise Content Management (ECM). Within the framework, different types of content are identified that are relevant in regard to the business processes of a company. For each type of content blueprints are developed that describe how to make use of specific services of ECM systems. In order to implement organisational change, methodical support is provided on how to embed the blueprints into the business processes of a company. Out of total 566 submissions, the paper has been nominated for the ECIS best paper award.

Research

Persons

• Prof. Dr. Jan vom Brocke
• Dr. Alexander Simons

Organizational Units

• Institute of Information Systems
• Hilti Chair of Business Process Management

Original Source URL

Open Repository URL