External Documents
Reference
vom Brocke, J., Thurnher, B., & Winkler, D. (2008). Measuring the Value of User Participation in Change Projects - Results from Case Studies in the Mobile IT-Service Sector. Paper presented at the 14th Americas Conference on Information Systems (AMCIS 2008), Toronto, CA. (VHB_3: D)
Publication type
Paper in Conference Proceedings
Abstract
Mobile devices offer great potentials for business process change and reengineering. However, realizing these potentials in practice still faces serious problems. While technologies are now widely mature, the problems still lie in the adoption and usage ofmobile technology. In this paper, we analyze the contribution of user participation to the successful improvement of business metrics. This paper presents results from five case studies conducted in the IT-Service sector. The paper gives an example of a process calculation before and after mobile tool integration. Major findings include (a) user participation leads to improvements in business metrics and, (b) faster adoption and payback periods.
Research
- Sustainable access and parking in mixed-use residential areas in the case of Hochschule Liechtenstein
- FFF-Förderprojekt, January 2008 until October 2013 (finished)
Das Projekt liefert eine Neukonzeption für die Erschliessung und das Parken in autoorientierten Regionen. Diese beinhaltet die folgenden Teilziele: Neue Steuerungskonzepte für die ... more ...
Persons
Organizational Units
- Institute of Information Systems
- Hilti Chair of Business Process Management