5711935: FU_Communication & psychology: Building successful and sustainable relationships

Description

Communication & psychology: Building successful and sustainable relationships with your internal and external business networks

Catalogue data Content In the age of digitalization and rapid change, the art of building lasting relationships with clients, customers, builders, colleagues, superiors and employees is more critical than ever to business success. It's not just about delivering first-class work, but also about being a trusted partner and confidante who understands and shares their clients' visions and goals. These relationships are the foundation on which you can grow and develop your business.

Building and sustaining relationships are also at the heart of organizing communities. The strength of community lies in the strength of the connections that we have with each other. Strong connections empower us to drive real, lasting change.

Persuasion and trust are crucial, and communication is the key to any successful relationship. Diplomatic yet crystal clear communication can minimize potential problems and conflicts, increase customer satisfaction, and build successful communities. While tools and technologies evolve, the human factor remains at the core of every business relationship. Knowing the psychology behind trusting relationships and communication situations will therefore allow you to deal more easily with demanding contemporaries in your professional and private lives.

Whether we perceive a situation or person as being challenging is most often also dependent on our inner attitude. Life in general and business life in particular are based on the law of resonance. You have the power to influence others' reactions to your proposals and change them for the better.

In this seminar you will learn how to build solid, long-term and trusting relationships with your professional
relationship network, how to deal successfully with difficult conversation partners, and even how to win them over for your ideas and services.

Lecture Goals

Participants will be able to ...

• win people and their trust within a very short time,
• convince others of themselves and their ideas,
• recognize the needs of their counterpart in the field of tension between different values and promote a trouble-free relationship level,
• easily achieve more with clear, appreciative language,
• recognize and effectively prevent manipulation,
• find their creative genius for better communication in difficult situations,
• harness the power of resonance - advancing their positions and ideas,
• improve their personal resilience in difficult situations in order to open up new planes of action and achieve their goals with more ease,
• act successfully when relationships get messy and keep good relationships with adversaries,
• learn from the experiences of a diplomat.

Learning Outcomes

Students will be able to …

• transfer what they have learned in class into situations in their professional and personal lives, and verbalize the relevant strategies.

Lectures Method

• Methodological mix of input, reflection, group work, role play, …

Admission Requirements

• Good command of the English language, as language nuances play a role in this course
• Be open to learning in innovative settings

Literature

Reading material will be provided.