4208145: C15 Process Management

Beschreibung

Short description
Process management refers to the operation, improvement and innovation of business processes. The course covers fundamental frameworks, models, and methods in process management.

Topics

• Business process operation
• Business process change
• Strategic alignment
• Governance
• Quality management
• Six sigma
• Process management skills
• Organizational culture

• Students will know the foundations and the emergence of process management (e.g. business process re-engineering, total quality management).
• Students will understand the goals of process management (e.g. time, cost, quality, sustainability).
• Students will be able to apply the core elements of process management (strategic alignment, governance, methods, technologies, people, culture).
• Students will integrate knowledge to understand the benefits and competitive advantages of a holistic process management approach.
• Students will know key principles of good process management.

• The module integrates theoretical knowledge and practical skills based on an interactive lecture.
• The e-learning platform Moodle will be used throughout the course for the dissemination of course material and discussions.

• The students will be provided with the lecture slides and supporting materials throughout the course.

• vom Brocke, J., & Rosemann, M. (Eds.). (2010). Handbook on business process management. Berlin: Springer.