Externe Links
Referenz
vom Brocke, J., Thurnher, B., & Winkler, D. (2008). The Impact of User Experience on Human Computer Interaction - Results From a Usability Study.. Paper presented at the Pacific Asia Conference on Information Systems (PACIS), to appear, Suzhou, People's Republic of China.
Publikationsart
Beitrag in Konferenztagungsband
Abstract
For a large number of applications, mobile devices offer a manifold variety of potentials to improve business processes. However, most projects still fail to be successful with regard to key performance indicators (KPI). There is a growing understanding that human computer interaction is a key factor for the successful use of mobile devices in practice. However, it is still unclear how interfaces can be designed according to the specific needs of a user applying mobile devices in a business context. In this study we show that user experience has a strong impact on efficient human computer interaction. We present the results of a usability study on a mobile tool for IT-Service technicians. The results show that (a) even low experienced users can achieve sufficient task performance with a usable tool and (b) that participants of all experience groups perform better in the field setting compared to the lab.
Forschung
- Management von und Design für nachhaltiges Erschliessen und Parken in gemischten Wohngebieten
- FFF-Förderprojekt, Januar 2008 bis Oktober 2013 (abgeschlossen)
Das Projekt liefert eine Neukonzeption für die Erschliessung und das Parken in autoorientierten Regionen. Diese beinhaltet die folgenden Teilziele: Neue Steuerungskonzepte für die ... mehr
Mitarbeiter
Einrichtungen
- Institut für Wirtschaftsinformatik
- Hilti Lehrstuhl für Business Process Management