Art:Modul/LV/Prüfung
ECTS-Credits:3.0
Lektionen / Semester:30.0 L / 22.5 h
Selbststudium:67.5 h
Modulleitung/Dozierende
- Andreas Wolfrum
(Modulleitung)
Studiengang
Fakultätsübergreifende Wahlfächer (01.09.2014)Masterstudium Wirtschaftsinformatik (01.09.2019)
Bachelorstudium Architektur (01.09.2019)
Masterstudium Architektur (01.09.2019)
Masterstudium Entrepreneurship und Management (01.09.2020)
Masterstudium Finance (01.09.2020)
Bachelorstudiengang Betriebswirtschaftslehre (01.09.2021)
Masterstudium Innovative Finance (01.09.2024)
Bachelorstudium Architektur (01.09.2024)
Masterstudium Architektur (01.09.2024)
Lehrveranstaltungen
Beschreibung
• Wherever people work together, there are always tensions, conflicts, and verbal disputes. You areeither involved in these yourself or have to resolve a disagreement between colleagues. In some projects, meetings, or other interactions, you might sometimes even ask yourself: »Am I surrounded by idiots?«
• Dealing with difficult colleagues, however, is a challenge that everyone has to overcome from time to time. Because even if technologies continue to develop, the most important success factor in business remains people. That's why we have to deal with people, even if they make life difficult for us, while finding a way to work together and achieving our goals.
• The good news is that whether we perceive a situation or a person as challenging usually also depends on our own inner attitude. Having some basic psychological understanding and knowledge of how
people function, you have the power to influence the reactions of others to your suggestions and change them for the better.
• This seminar will provide you with psychological insights and concrete tools for dealing with tensions and contradictions, getting demanding discussion partners on board, managing conflicts, and moving controversial situations from discussion to dialog.
• You will work on case studies using role play, bringing theory into personal practice in a safe space and experimenting with different solution approaches to challenging communication and conflict
situations.
Ziele
Participants will be able to ...
• understand how people function and why we often struggle to connect with each other,
• deal successfully with »difficult« conversation partners,
• effectively handle conflict situations in their professional relationship network,
• get from discussion to dialogue - appearing self-confident and diplomatically signaling strength,
• deal with emotions, conflicts, and stress,
• react calmly to non-objective behavior or verbal attacks,
• use de-escalating techniques in conflict situations,
• implement conflict management in difficult project leadership situations,
• learn from the experiences of a diplomat in conflict situations and crisis areas.
Lernergebnisse
Students will be able to …
• transfer what they have learned in class into conflict situations in their professional and personal lives,
and verbalize the relevant strategies.
Kompetenzen
Lehrmethoden
Methodological mix of input, reflection, group work, role play, …
Voraussetzungen (inhaltlich)
• Good command of the English language, as language nuances play a role in this course
• Be open to learning in innovative settings
Literatur
Reading material will be provided.
Prüfungsmodalitäten
Grading
Parts of assessment
A: (20%) – Attendance and active participation
B: (30%) – Paper presentation during class
C: (50%) – Self-reflection presentation during last module
Compulsory attendance (min. 80%)
Beurteilung
Grading
Prüfungen
- P-FU_Dealing with "difficult" interlocutors - The psychology behind conflict resolution (WS 24/25, in Planung)