The effect of stress on customer perception of the frontline employee: an experimental study

Referenz

Papen, M.-C., Niemand, T., Siemens, F. U., & Kraus, S. (2019). The effect of stress on customer perception of the frontline employee: an experimental study. Review of Managerial Science, 13(4), 725-747. (ABS_2021: 2; VHB_3: B)

Publikationsart

Beitrag in wissenschaftlicher Fachzeitschrift

Mitarbeiter

• Prof. Dr. Florian Siems

Einrichtungen

• Institut für Entrepreneurship

Original Source URL

DOI