Type:Seminar
Language:English
ECTS-Credits:3.0
Semester Hours per Week / Contact Hours:30.0 L / 22.5 h
Self-directed study time:67.5 h
Module coordination/Lecturers
- Andreas Wolfrum
(Modulleitung)
- Dr. iur. Gerlinde Manz-Christ, MBA
(Externer Dozent)
Curricula
Cross faculty elective subjects (01.09.2014)Master's degree programme in Information Systems (01.09.2019)
Bachelor's degree programme in Architecture (01.09.2019)
Master's degree programme in Architecture (01.09.2019)
Master's degree programme in Entrepreneurship and Management (01.09.2020)
Master's degree programme in Finance (01.09.2020)
Bachelor's degree programme in Business Administration (01.09.2021)
Master's degree programme in Innovative Finance (01.09.2024)
Bachelor's degree programme in Architecture (01.09.2024)
Master's degree programme in Architecture (01.09.2024)
Description
• Wherever people work together, there are always tensions, conflicts, and verbal disputes. You areeither involved in these yourself or have to resolve a disagreement between colleagues. In some projects, meetings, or other interactions, you might sometimes even ask yourself: »Am I surrounded by idiots?«
• Dealing with difficult colleagues, however, is a challenge that everyone has to overcome from time to time. Because even if technologies continue to develop, the most important success factor in business remains people. That's why we have to deal with people, even if they make life difficult for us, while finding a way to work together and achieving our goals.
• The good news is that whether we perceive a situation or a person as challenging usually also depends on our own inner attitude. Having some basic psychological understanding and knowledge of how
people function, you have the power to influence the reactions of others to your suggestions and change them for the better.
• This seminar will provide you with psychological insights and concrete tools for dealing with tensions and contradictions, getting demanding discussion partners on board, managing conflicts, and moving controversial situations from discussion to dialog.
• You will work on case studies using role play, bringing theory into personal practice in a safe space and experimenting with different solution approaches to challenging communication and conflict
situations.
Lecture Goals
Participants will be able to ...
• understand how people function and why we often struggle to connect with each other,
• deal successfully with »difficult« conversation partners,
• effectively handle conflict situations in their professional relationship network,
• get from discussion to dialogue - appearing self-confident and diplomatically signaling strength,
• deal with emotions, conflicts, and stress,
• react calmly to non-objective behavior or verbal attacks,
• use de-escalating techniques in conflict situations,
• implement conflict management in difficult project leadership situations,
• learn from the experiences of a diplomat in conflict situations and crisis areas.
Learning Outcomes
Students will be able to …
• transfer what they have learned in class into conflict situations in their professional and personal lives,
and verbalize the relevant strategies.
Qualifications
Lectures Method
Methodological mix of input, reflection, group work, role play, …
Admission Requirements
• Good command of the English language, as language nuances play a role in this course
• Be open to learning in innovative settings
Literature
Reading material will be provided.
Exam Modalities
Grading
Parts of assessment
A: (20%) – Attendance and active participation
B: (30%) – Paper presentation during class
C: (50%) – Self-reflection presentation during last module
Compulsory attendance (min. 80%)
Assessment
Grading
Dates
| Datum | Zeit | Raum |
| 04.09.2024 | 09:00 - 17:00 | S1 |
| 05.09.2024 | 09:00 - 17:00 | S1 |
| 07.09.2024 | 09:00 - 17:00 | S2 |
| 21.09.2024 | 08:30 - 13:30 | S1 |